Monday July 23rd, 2012
Q: I recently took over software administration of our legacy Siemens PhoneMail system. My predecessor gave me a couple of basic training sessions on the administration of the PhoneMail system before he left our company. I know how to change names, passwords and basic items; however, I think there might be a better way to do a couple of the procedures I was taught to do.
For example, I was taught that if a person left the company, I was to delete their PhoneMail box and create a new one for their replacement. It was explained that this would clear the messages in the previous user’s mailbox. I’ve found that it takes a long time to create a new profile with all the entries that need to be checked and modified for use when you do `Profile- ADD’ in the system administrator screen; especially when the user profile I deleted was ready to use except for changing the name, password, and deleting the old messages.
I typically do 5 to 10 of these a day, along with my other duties; is there a way to save time on this process?
A: Good news! You can save a lot of time by utilizing the PhoneMail `PROFILE-PURGE’ command in the administrator’s command screen when `changing’ who is using an existing PhoneMail box.
From your description above, you have a lot of situations where an existing telephone extension and PhoneMail user box is taken over by a new employee; and could be reused if you did not have to worry about deleting the old messages.
By using the `PROFILE-PURGE’ command first on a PhoneMail user box you are only deleting the messages in that user’s PhoneMail box. You then only have to change the name and password utilizing the `PROFILE – MODIFY’ screen. Below is an example of the `PROFILE- PURGE’ command at the administrator’s screen:
Thu Jul 19, 2012, 4:16 PM
Subscriber Name or Extension: (enter the profile extension number and press the enter key)
Follow the PhoneMail prompts to complete.
An added benefit of utilizing the `PROFILE-PURGE’ command structure is that you actually delete any old messages from the hard drive, clearing up storage space.
Please feel free to give us a call with any questions at (866) 536-7305.
Siemens Simplified Tech Tips are provided for educational purposes only. Telizent Communications will not be liable for any errors or inaccuracies, or any actions taken in reliance thereon. Telizent Communications expressly disclaims all warranties – expressed or implied – as to the accuracy of any of the content provided, or as to the fitness of this information for any purpose. If you are not trained on the systems you are administering or are not comfortable performing the steps described in the Siemens Simplified Tech Tips you should contact Telizent for trained technical support.