Siemens Simplified: PhoneMail Light is not Turning On

Monday March 5th, 2012

Q: My company has a Hicom 300 / Siemens 9006, and the Phonemail light on my Siemens Optipoint Standard does not turn on when there are new voicemails. What’s wrong, and how do I fix it?

A: On the Siemens 9006, if you have two nodes for voicemail (i.e. node 1 and node 2) then in the SCSU record, you must point the EVMS IDX (External Voicemail System IDX) to the node where your voicemail box is located. Otherwise the message waiting light will not work.

To determine in which node your voicemail box is located, dial into the voicemail and list your profile. Then verify that the EVMS IDX in the SCSU record is set for the corresponding node. This should cause the voicemail light to indicate when there is a new message waiting for you in the Phonemail server.

Please feel free to give us a call with any questions at (866) 536-7305.

Siemens Simplified Tech Tips are provided for educational purposes only. Telizent Communications will not be liable for any errors or inaccuracies, or any actions taken in reliance thereon. Telizent Communications expressly disclaims all warranties – expressed or implied – as to the accuracy of any of the content provided, or as to the fitness of this information for any purpose.  If you are not trained on the systems you are administering or are not comfortable performing the steps described in the Siemens Simplified Tech Tips you should contact Telizent for trained technical support.

Siemens Simplified PhoneMail Category

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