Siemens Simplified: PhoneMail Access Problems

Monday March 19th, 2012

Q: We had lightening strikes in the area, and now it seems our PhoneMail system isn’t communicating with our Siemens PBX. How can we fix this?”

A:  If you can log into PhomeMail, look at the TA (error log) to see what PhoneMail is actually doing. If it is trying to communicate to the PBX and not getting a response, you’ll need to dial into the PBX and display the SIO port for PhoneMail and make sure it’s showing up. If the SIO port shows ‘down’ you may  have to try a minor restart on the PBX to reinitialize the port. Once the port is reinitialized, your PhoneMail should come right up.

Please feel free to give us a call with any questions at (866) 536-7305.

Siemens Simplified Tech Tips are provided for educational purposes only. Telizent Communications will not be liable for any errors or inaccuracies, or any actions taken in reliance thereon. Telizent Communications expressly disclaims all warranties – expressed or implied – as to the accuracy of any of the content provided, or as to the fitness of this information for any purpose.  If you are not trained on the systems you are administering or are not comfortable performing the steps described in the Siemens Simplified Tech Tips you should contact Telizent for trained technical support.

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