Siemens Simplified: OptiPoint 500 Advance Mute Button isn’t Working

Monday March 12th, 2012

Q: The mute button on the Optipoint 500 Advance at my desk does not work. This feature is vital as much of my work is conducted via telephone conferences. We’re running a Siemens HiPath 4000 PBX.

A: It sounds to me like you’ve got a wrong button table assigned to your OptiPoint Advance. Sometimes the technician who installs the phone can assign the wrong button table. Techs sometimes refer to this table as the ‘Tapro.’

Even though the faceplate reads ‘mute,’ it’s likely that it has the wrong configuration. I would need to have a list of how the current buttons are labeled, and then reconfigure the ‘Tapro’ to match your button configurations.

Custom ‘Tapro’ configurations allow a personalized set of functions for OptiPoint faceplates, and the Telizent team would be happy to assist you.

Please feel free to give us a call for more details at (866) 536-7305.

Siemens Simplified Tech Tips are provided for educational purposes only. Telizent Communications will not be liable for any errors or inaccuracies, or any actions taken in reliance thereon. Telizent Communications expressly disclaims all warranties – expressed or implied – as to the accuracy of any of the content provided, or as to the fitness of this information for any purpose.  If you are not trained on the systems you are administering or are not comfortable performing the steps described in the Siemens Simplified Tech Tips you should contact Telizent for trained technical support.

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