Monday September 10th, 2012
Q: During the last month when I check our company’s Siemens PhoneMail system, the `Percent of Disk Used’ has indicated above 80 percent several times. Our system typically indicates between 65 and 70 percent usage. I am concerned about running out of storage and am wondering if I should have a new hard drive installed?
A: Adding a new hard drive for storage may help your situation. If you have added large numbers of employees recently who are also PhoneMail users, that could account for your higher percentage usage.
There are a couple of actions you can take to help evaluate your usage situation. First, you should process a Message Age Report for messages over 30 days old. To run this report enter the following commands once you’ve logged-in to the PhoneMail system:
- Function: Report
- Report Type: msgage
- Message Age (days): 30
- Scope: all
Second, you should process a Message Age Report for messages over 60 days old. To run this report enter the following commands once you’ve logged-in to the PhoneMail system:
Report Type: msgage
Message Age (days): 60
From these two reports you can find the `threshold point’ to establish as the maximum days to allow for message retention.
You can manage this `threshold point’ by sending a PhoneMail broadcast message to all users requesting users to delete all messages over 30 days old. Indicate to your users the need to do this for the following two reasons:
- Decrease the storage space of old messages (the use of PhoneMail as an electronic filing cabinet)
- Increase the amount of storage space for new users
You should process the 30 day Message Age Report periodically to ensure compliance with your message storage policies.
Please feel free to give us a call with any questions at (866) 536-7305.
Siemens Simplified Tech Tips are provided for educational purposes only. Telizent Communications will not be liable for any errors or inaccuracies, or any actions taken in reliance thereon. Telizent Communications expressly disclaims all warranties – expressed or implied – as to the accuracy of any of the content provided, or as to the fitness of this information for any purpose. If you are not trained on the systems you are administering or are not comfortable performing the steps described in the Siemens Simplified Tech Tips you should contact Telizent for trained technical support.