Siemens Simplified: Hicom 300 Tips and Tricks

Monday February 20th, 2012

Q: I am swapping data tapes in our Hicom 300. How do I know if the backups are good?

A: Well, just swapping data tapes doesn’t necessarily mean that the Hicom 300 (Siemens 9006) is backing up. You have to go in and look in the software to see if the backup shows completed. The next step is to actually mount the tape to determine the quality of the tape—either good or bad. Then you can swap the tapes and repeat the process to ensure the quality of the tapes and the success of the backup.

If you feel comfortable enough to run commands in the Siemens 9006 we would be happy to provide the code.

Q: All my phones have broken dialtone system wide. The only way we’ve been able to get rid of it is to actually delete the phone out of the software and to put it back in. How can we fix this?

A: There is a class of service changeover that can be set up in a Siemens system, that can be automatically set for time and day. This is used for example when a customer wants employees to be able to dial long-distance during work hours, and to disable long-distance calls for after-hours. When class of service changeover is activated there will be broken dialtone. You can go into the console, go into the program, go into the class of service changeover, and change the setting. It will take about five minutes until the change takes effect.

Q: I want to be able to rearrange my office and put my phone in a different jack without having to do a lot of reprogramming, what is the fastest and easiest way to do this?

A: On the Siemens HiCom 9006 and HiPath 4000 sign on and sign off codes can be enabled which is perfect for plug and play. If the both the existing jack, and the desired jack for the phone are cross-connected to a channel in the switch that is set to a sign off position, you can sign off your phone by dialing a code, move it to the other jack, and sign it back on. Both locations must be connected to an SLMO or SLMA port that is in the signed off condition.

Q: I am a system administrator for a small call center with a Siemens HiCom 9006. We recently changed the local service from standard T1 to PRI to receieve caller ID. We had 2 T1 spans, and changed that service to 2 PRI spans. Since the change we are running into fast busies when calling out locally. The display shows, “not possible at this time”. What in the world is going on?

A: I would first begin troubleshooting through software. It is likely that in the BCSU record for TMD, the IGN (interface group number) and IID (interface ID), are set for 0 and 0 on the first PRI and 1 and 1 for the second PRI. When configuring PRI circuits in the same trunk group, they need to be created in the same interface group with individual IID’s. This gives out-going calls preference on which trunk group PRI calls go out on first and this also avoids call collision from the carrier. If not set correctly only 1 PRI span will be used for outgoing calls in the trunk group.

Feel free to give us a call with any questions (866) 536-7305, we’d love to hear from you.

Siemens Simplified Tech Tips are provided for educational purposes only. Telizent Communications will not be liable for any errors or inaccuracies, or any actions taken in reliance thereon. Telizent Communications expressly disclaims all warranties – expressed or implied – as to the accuracy of any of the content provided, or as to the fitness of this information for any purpose.  If you are not trained on the systems you are administering or are not comfortable performing the steps described in the Siemens Simplified Tech Tips you should contact Telizent for trained technical support.

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