Monday August 20th, 2012
Q: Our company uses a HiPath 4000 phone system. I have a few users with optiPoint 500 advance model phones that need to determine who is calling them while they are on the phone. Their overflow line rings but they cannot see the calling party number.
Currently, if a call rings their phone while they are idle, the calling party number is displayed without a problem. Is there a way for these users to see the calling party number while on the phone?
A: The Siemens HiPath 4000 PBX does allow this functionality by configuring a preview key on the user’s phone. To configure the preview key navigate via your Assistant software to the following screen:
- Search on the desired station number
- Select the Indiv. key layout box and add the preview key via the Key Functions drop down box
Instruct your users to do the following to use the preview key feature you just added:
- As a call arrives on a phone that is in use, press the preview key followed by the line key that is ringing
There is no need to tell the first caller to hold or to wait as the process does not interfere with the call that is already in progress. The user should now be able to place the first party on hold and answer the second line if desired. The above steps will also work on Optiset E phones.
Feel free to give us a call for more details at (866) 536-7305.
Siemens Simplified Tech Tips are provided for educational purposes only. Telizent Communications will not be liable for any errors or inaccuracies, or any actions taken in reliance thereon. Telizent Communications expressly disclaims all warranties – expressed or implied – as to the accuracy of any of the content provided, or as to the fitness of this information for any purpose. If you are not trained on the systems you are administering or are not comfortable performing the steps described in the Siemens Simplified Tech Tips you should contact Telizent for trained technical support.