Managed Services for Siemens PBX Systems
Telizent provides support in the United States and Canada for the entire range of Siemens CBX 9751® (“9005”), Hicom® (“9006”), HiPath® 3000, HiPath® 4000, PhoneMail® and Xpressions® products. Whether your organization is looking for full-service maintenance, proactive monitoring or on demand repair and technical support we have a wide range of managed services designed to meet your needs and protect and enhance your Siemens PBX investment.
As a competitive third-party maintenance provider we are able to provide better service at a 20% – 30% savings over Siemens OEM support with no “end-of-life” and ready access to replacement parts.
The Full-Service plan provides complete coverage for your Siemens PBX systems. Offering 24x7x365 remote and on-site support, proactive monitoring, preventative maintenance, replacement parts and a suite of other services your systems will be kept up and running for years to come.
Self Service is for those organizations that have their own technical staff and want minimal assistance with remote tier-3 support. This plan includes proactive monitoring and access to the Telizent portal for streamlined management of your telecom infrastructure.
The Expert Assist plan is designed for organizations that have their own on-site technical staff or field resources but need remote tier-3 support and proactive monitoring. With Expert Assist you have access to Telizent’s highly trained remote NOC staff to help you proactively address and resolve issues.
All of Telizent’s services may be purchased on a time and material basis. Whether you are looking for break-fix repair, MAC support, replacement parts, remote support or a range of other managed services we are able to help. Give us a call today to learn more about our entire menu of service options.