Call Center | Siemens Client
Ciber, Inc. and Telizent (formerly 24-by-7 Service, Inc.) to enter agreement to provide maintenance service for a large federal agency
ENGLEWOOD, Colorado, November 1, 2006 –
24-by-7 Service, Inc., a company that provides proactive monitoring and a wide range of infor-mation management and technical services for enterprise telecom departments and maintenance service providers, announces a five-year agreement to provide services to Ciber, Inc. (NYSE: CBR). Ciber’s Federal Government Solutions business unit selected 24-by-7 Service, Inc. as its sub-contractor in support of a significant maintenance contract for a federal agency which may not be named for security and contractual reasons.
“24-by-7 Service past performance with well known enterprise customers was instrumental in earning this multi-year engagement.” said Robert Emmrich, Ciber, Federal Government Solutions’ V P of Business Development. This refers to strict Federal Acquisition Requirements process that vetted several national maintenance service providers in process of selecting Ciber.
“Their Customer Portal places 24-by-7 Service in a unique category among our telecom subcontractors. Our organizations are able to seamlessly collaborate on a 24×7 basis, thus reducing costs and improving service to the end customer. Furthermore, the proactive monitoring capabilities give us a jump start on most issues. This really impresses the end customer,” said Ciber Project Manager, Erik Manning.
24-by-7 Service’s President, Charley Ellison stressed that “this arrangement validates our strategy to invest in technology that uniquely fills a gap in how traditional telecom manufactures support their enterprise customers”. “We offer a more effective service platform through proactive monitoring and a comprehensive information framework that large service providers such as Ciber and offer their large government and enterprise clients, Ellison continued.
CIBER, Inc. (NYSE: CBR) is a pure-play international system integration consultancy with superior value-priced services for both private and government sector clients. CIBER’s global delivery services are offered on a project or strategic staffing basis, in both custom and enterprise resource planning (ERP) package environments, and across all technology platforms, operating systems and infrastructures. Founded in 1974 and headquartered in Greenwood Village, Colo., the company now serves client businesses from over 60 U.S. offices, 20 European offices and four offices in Asia. Operating in 18 countries, with 8,250 employees and annual revenue of approximately $1 billion, CIBER and its IT specialists continuously build and upgrade clients’ systems to “competitive advantage status.” CIBER is included in the Russell 2000 Index and the S&P Small Cap 600 Index.
About Telizent Communications (formerly 24-by-7 Service, Inc.)
Telizent Communications is a vendor-neutral, telecom services which firm helps enterprises monitor, maintain, and migrate multi-vendor telecom infrastructures. Its core mission is to overcome the challenges and headaches associated with managing multiple vendors and maintenance service providers for call center and telecommunications systems. Its Monitor+ offering is a flexible combination of proactive monitoring, information management (via a Customer Portal) and NOC services. The company specializes in businesses that have deployed Siemens and Avaya telecommunications equipment.